What after-sales support do you provide?
ExcaYard provides after-sales support that focuses on pre-shipment verification, export documentation, and shipping coordination, along with post-delivery technical guidance and parts sourcing assistance. We do not operate a global network of field service engineers, but we help you avoid problems by inspecting every machine before it ships and by supplying the documents you need for customs clearance. Our support is practical: we answer technical questions, help you source parts, and follow up on documentation until your excavator is cleared and running.
Pre-Shipment Inspection: Your First Line of After-Sales Support
Every used excavator we export undergoes a 150-point pre-shipment inspection. This is not a quick visual check; it covers the engine, hydraulics, undercarriage, electrical system, cooling system, and structural components. We verify the machine's working hours and use paint-thickness checks to detect previous repairs or hidden damage. You receive a detailed report with photos and video, so you know exactly what you are buying before it leaves China. This inspection is your best protection against costly surprises after delivery. If you want to know how we check the hydraulic system, see our guide on hydraulic system checks.
Documentation and Certification Support After the Sale
After-sales support also means making sure your machine clears customs without delays. We handle export certifications such as SONCAP for Nigeria, SABER for Saudi Arabia, PVoC for Kenya, Tanzania, and Ghana, GSA for Ghana, and KEBS where required. We prepare the commercial invoice, packing list, bill of lading, and certificate of origin. If you need a specific model or year, we can source it and provide the matching documents. Our team stays available after the shipment to answer questions from your customs broker or freight forwarder. For sourcing requests, visit specific model sourcing.
Technical Guidance and Parts Sourcing
Once your excavator arrives, you may need help with operation, maintenance schedules, or finding replacement parts. We provide technical guidance based on the machine's manual and our experience with Caterpillar, Komatsu, Hitachi, Volvo, Doosan, Hyundai, Kobelco, Sany, XCMG, SDLG, LiuGong, and Sunward models. If a part fails, we can help you identify the correct part number and connect you with suppliers in China. We do not stock parts ourselves, but we can point you to reliable sources and assist with shipping small components via express courier. This service is especially useful for buyers in Africa, Southeast Asia, the Middle East, Latin America, and the CIS who may not have easy access to original parts.
Shipping and Logistics Coordination
We ship FOB or CIF from default ports Shanghai, Ningbo, Qingdao, and Tianjin. You can choose RoRo, container, or flat-rack depending on the machine size and your budget. Typical CIF lead time is 28-45 days port-to-port. After the vessel departs, we track the shipment and send you updates. If your machine is delayed or rerouted, we work with the freight forwarder to resolve the issue. For a specific route example, see shipping a Komatsu to Tanzania.
Payment and Financial After-Sales Support
We accept T/T USD wire, L/C through Bank of China, and Wise. After payment, we issue a receipt and keep you informed about the inspection and shipping schedule. If you use an L/C, we ensure all documents comply with the letter of credit terms to avoid payment delays. Our team is available on WhatsApp and email to answer any financial or documentation questions that arise after the sale.
What After-Sales Support Does Not Include
We do not provide on-site repair services, free replacement parts, or a global warranty. Used excavators are sold as-is after inspection. However, we stand behind our inspection report and will work with you to address any discrepancies between the report and the delivered machine. If you find an issue that was not disclosed, contact us immediately with photos and video, and we will investigate and help you find a fair solution.
Frequently asked questions
Do you provide a warranty on used excavators?
No, we do not offer a warranty. Every machine is sold as-is after a 150-point inspection. The inspection report and photos/video are your assurance of condition.
Can you help me find parts after I receive the excavator?
Yes, we can help you identify part numbers and connect you with suppliers in China. We can also assist with shipping small parts via express courier.
What should I do if the machine arrives with a problem?
Contact us immediately via WhatsApp or email with photos and video. We will compare the issue with our inspection report and work with you to find a solution, which may include guidance on repairs or sourcing parts.
Ready to discuss your after-sales needs? Message us on WhatsApp at +86 193 9277 7259 for fast support.
